communication

Building Trust In the Season Of Black Swans

Never before on Mother Earth have eight billion of us operated with the same shared pretense of our vulnerability. The only way to get out the other end of this with our civil rights intact is through trust. In the era of black swans, best-practices and linear predictions are no match for the disorder and chaos we are presented with in the complex, convoluted and interdependent systems we rely upon. Turning our latent, siloed and hoarded resources into the fair and just future we desire can only be effectively accomplished at scale through radical collaboration, which requires trust.

With our growing list of global challenges, the moment is ripe for radical collaboration. No one is immune from COVID-19. No one is safe from natural disasters. How can we leverage these existential crises to meet our most pressing problems? 

Our only hope is to put into practice processes and practices that support our nations, states and neighbors in trusting one another. With more transparency, more connections and more coordination we can build the trust needed to overcome the challenges we all face.

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For us to trust our public officials, media, healthcare providers, grocery store clerks, non-profit partners, philanthropic institutions, research labs, think tanks, and the multitude of other partners needed to halt this plague, and the next, we need more transparency. With more transparency, we can better assess and understand how our interconnected world works - how viruses move, mutate and can be mitigated; how money flows, where it hides and where it can be more wisely allocated. We can all practice being more transparent by sharing our data proactively, and inviting others to look into our practices. With more transparency, we can begin to gain a more accurate picture of the terrain we are journeying through, and stop making ill informed decisions based on our outdated maps.

One of the reasons we find ourselves tangled in our sheets is because we treat our maps as though they are the terrain, but anyone who has ever used a map will tell you just how distant the plan (map) and the reality (terrain) are. Today, we live not in various Cities, Counties, States or Countries, but a highly interdependent web of trade, relationships and mobility. We can no longer deny these facts, and must begin to build and bolster systems that enable us to continue to connect our economies and residents in unimaginably powerful ways. We can practice being more connected by honestly communicating what we are thinking, feeling and witnessing, and developing processes and practices that cut across silos. With more connection, we can access the resources we need to stay strategic, sane and safe. 

To pull this off, we need better coordination. With more coordination, hospitals with closets full of PPE’s can share equipment with neighboring states instead of relying on GoFundMe campaigns and volunteer drives. We can all practice being more connected and collaborative by taking time in understanding our allies and our unlikely allies strategies, and by seeking opportunities to share information, resources and tools that might help them in their efforts. With more coordination, we can meet the needs of the most vulnerable today as we prepare to meet the needs of the most vulnerable tomorrow.

Our world is intertwined, in an incredibly disorderly fashion, so solving our shared problems requires us to begin practicing coordination, transparency and communication across aisles, borders, cultures in a radical fashion. Luckily, these are traits we can practice as individuals, organizations and nations. Let’s start small as we begin to build a healthier, more fair and just 21st Century.

Interested in becoming a more transparent, connected and cohesive organization? Let’s talk!

The Most Valuable Resource

The Most Valuable Resource

As the third largest economy in the world, Japan seems to have beat the odds. Japan is a country with next to zero natural resources. It is devoid of oil fields, diamond mines, coal and other natural energy sources. And, it  is immediately apparent from the ubiquitous shopping malls, high end fashion and pristine…everything, that Japan’s economy fairly strong. It is not immediately apparent why Japan, a nation that is so poor in natural resources is so rich, but after months of experiencing Japan, it hit me; Japan is rich in a resource that most other nations lack: Trust.